Terms of Service
Ovella Terms of Service
Last Updated: 10 May 2025
Welcome to Ovella — where innovation meets self-care.
These Terms of Service (“Terms”) explain how you may use our website ovella.online and purchase Ovella products, including the Ovella Eye Massager.
By accessing our website or placing an order, you agree to these Terms.
If you do not agree, please stop using the site immediately.
1. Overview
Ovella creates high-quality wellness and skincare tools designed to help you look and feel your best.
Our website allows you to explore our brand, shop the Ovella Eye Massager, and access customer support and product resources.
All purchases, content, and services are governed by these Terms.
2. Eligibility
By using this website, you confirm that:
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You are at least 18 years old or have parental/guardian consent to make a purchase.
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You agree to use the website for lawful, legitimate purposes only.
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You will not engage in fraudulent, abusive, or unauthorized activity.
3. Product Information
We take great care to ensure that all Ovella product descriptions, photos, and details are accurate.
However, slight variations in color, texture, or design may occur due to lighting, display settings, or product updates.
The Ovella Eye Massager is intended for external use only.
Please follow the included Product Safety & Usage Guide before use.
4. Orders & Payments
A. Order Acceptance
All orders placed on our website are subject to acceptance.
We may cancel or refuse an order if:
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The product is out of stock
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A pricing or listing error occurs
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Fraudulent or suspicious activity is detected
B. Pricing & Currency
All prices are listed in [insert currency, e.g., GBP/USD/EUR], inclusive of applicable taxes.
Shipping fees are displayed at checkout.
C. Secure Payments
Payments are processed securely through trusted partners such as Shopify Payments, PayPal, and Stripe.
Your payment details are encrypted and never stored on our servers.
5. Shipping & Delivery
We aim to dispatch all Ovella orders promptly and efficiently.
Estimated delivery times are shown at checkout and may vary by location and courier performance.
For detailed delivery information, please refer to our Shipping Policy.
6. Returns & Refunds
We want you to love your Ovella Eye Massager.
If you are not satisfied, you may return unused and unopened items within 14 days of delivery, in accordance with consumer protection laws.
If your product arrives damaged or defective, contact us within 7 days of receiving your order at support@ovella.online and our team will assist you promptly.
7. Intellectual Property
All content on the Ovella website — including logos, product images, videos, text, and designs — is the property of Ovella and protected by international copyright and trademark laws.
You may not copy, reproduce, modify, or distribute any materials without prior written consent from Ovella.
8. User Conduct
By using our website, you agree not to:
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Use the website for illegal, harmful, or deceptive purposes
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Attempt to hack, disrupt, or impair site performance
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Upload or share offensive, misleading, or copyrighted material
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Copy or repurpose content for commercial use without authorization
Violation of these Terms may result in access restriction or account termination.
9. Product Disclaimer
The Ovella Eye Massager is a relaxation and beauty enhancement device — not a medical product.
Results vary based on individual use, skin type, and wellness habits.
We do not guarantee that:
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The product will meet every individual expectation
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It can replace medical, therapeutic, or professional treatment
Use only as directed and discontinue use if irritation or discomfort occurs.
10. Limitation of Liability
To the maximum extent permitted by law, Ovella shall not be liable for:
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Any indirect, incidental, or consequential damages
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Injuries caused by misuse, mishandling, or failure to follow instructions
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Any claim exceeding the total purchase price of the product
11. Indemnification
You agree to indemnify and hold harmless Ovella, its employees, and partners from any claims, losses, or damages arising from your use or misuse of our website or products.
12. Third-Party Links
Our website may contain links to external sites for your convenience.
Ovella is not responsible for their content, privacy policies, or operations.
We recommend reviewing their Terms of Service and Privacy Policy before interacting with such sites.
13. Privacy Policy
We respect your privacy.
All personal data is handled in accordance with our Privacy Policy, which explains how your information is collected, used, and protected.
By using our site, you consent to these data practices.
14. Updates to These Terms
Ovella may update these Terms from time to time.
Changes will be reflected on this page with a new “Last Updated” date.
Continued use of the website after updates indicates acceptance of the revised Terms.
15. Governing Law
These Terms are governed by the laws of [insert country, e.g., United Kingdom], without regard to conflict of law principles.
Any disputes will be handled by the courts located in [insert city/country].
16. Contact Us
If you have any questions about these Terms or your order, please contact us:
Ovella Customer Care
📧 support@ovella.online
We’re here to ensure your Ovella Eye Massager experience is smooth, safe, and satisfying.
Ovella Product Safety & Usage Information
Last Updated: [05/10/25]
At Ovella, your confidence, comfort, and safety are our top priorities.
Our hair fibres are carefully formulated using high-quality ingredients designed to help you achieve a fuller, natural-looking head of hair — safely and effectively.
This page provides important information about how to use Ovella Hair Fibres correctly, precautions to follow, and what to do in case of concerns. Please read this information carefully before use.
1. Product Overview
Ovella Hair Fibres are designed for external cosmetic use only.
They are made from premium, color-safe keratin fibres that adhere to existing hair to give the appearance of thicker, fuller hair instantly.
Our formula is:
Dermatologically tested for safety
Free from harmful parabens and formaldehyde
Suitable for daily use on scalp and hair
However, as with any cosmetic product, individual results and sensitivities may vary.
2. Directions for Safe Use
To achieve the best and safest results:
Ensure hair is clean and dry before applying.
Gently shake the fibres over thinning areas until desired coverage is achieved.
Style as usual. You may lightly pat your hair to distribute fibres evenly.
Optional: Use Ovella Fibre Locking Spray (or a light hairspray) to improve hold and resistance to wind or perspiration.
Wash out with shampoo during your next hair wash — fibres will rinse away easily.
Important Tips
For external use only — do not ingest or use on eyelashes, eyebrows, or other body parts.
Avoid contact with eyes, mouth, and open wounds. If contact occurs, rinse thoroughly with water.
Avoid inhaling fibres during application. Apply in a well-ventilated area.
Do not apply to broken, irritated, or infected scalp.
Always close the container tightly after use and store it in a cool, dry place.
Keep out of reach of children and pets.
3. Patch Testing & Sensitivity
Although Ovella Hair Fibres are formulated to be gentle, we recommend a patch test before first use:
Apply a small amount to your forearm or behind your ear.
Wait 24 hours.
If you experience redness, itching, or irritation, do not use the product and consult a healthcare professional.
4. Ingredients Transparency
We believe in full transparency. Each Ovella Hair Fibre product lists all ingredients clearly on its packaging.
If you have allergies or sensitivities to specific cosmetic ingredients, please review the label before use or contact our support team for ingredient details.
5. Product Storage & Handling
To maintain product quality:
Store in a cool, dry environment, away from direct sunlight.
Do not expose to extreme heat or humidity.
Keep the cap securely closed after each use.
Do not use past the expiry date printed on the packaging.
6. Safety Around Water, Weather & Physical Activity
Ovella Hair Fibres are resistant to light perspiration and wind when set with fibre locking spray.
However, heavy rain, swimming, or vigorous exercise may cause fibres to shift or wash out.
Avoid using immediately before swimming or intense workouts if a lasting look is desired.
7. Compatibility with Other Products
Safe to use with most styling products such as gels, waxes, or sprays (apply them before adding fibres).
Avoid mixing with oily or leave-in treatments, as oils can reduce fibre adhesion.
Compatible with hair coloring, hair transplants, or hair growth treatments (consult your stylist or dermatologist if unsure).
8. Potential Reactions or Side Effects
While rare, some users may experience:
Mild scalp irritation
Itching or dryness
Sensitivity reactions (especially in those with skin conditions or allergies)
If irritation occurs:
Stop using the product immediately
Wash the area thoroughly with mild shampoo and water
Seek medical advice if symptoms persist
9. Medical & Dermatological Considerations
Consult a healthcare professional before using Ovella Hair Fibres if you:
Have a sensitive scalp or known allergies to cosmetic ingredients
Are undergoing medical treatments (such as chemotherapy or radiation)
Have skin conditions like eczema, psoriasis, or dermatitis on the scalp
10. Safety Certifications & Quality Assurance
Ovella products are manufactured under strict cosmetic safety and hygiene standards, following:
GMP (Good Manufacturing Practice) guidelines
EU Cosmetic Regulation (EC) No. 1223/2009
UK Cosmetic Product Safety requirements
FDA cosmetic product safety principles (for applicable markets)
Each batch is tested for:
Microbial safety
Ingredient quality
Consistency and color accuracy
11. Environmental & Ethical Commitment
Ovella is committed to sustainability and ethical production.
Our products are:
Cruelty-free — never tested on animals
Packaged in recyclable containers where possible
Developed with a focus on minimal environmental impact
12. Disclaimer
Ovella Hair Fibres are a cosmetic enhancement, not a medical treatment for hair loss.
Results vary depending on individual hair type, density, and application.
Ovella is not liable for misuse, allergic reactions, or results arising from failure to follow usage instructions or safety guidance.
Always read product labels and instructions before use.
13. Contact & Support
If you have any questions about product safety, ingredients, or proper use, please reach out to us:
Ovella Customer Care
📧 Email: [support@ovella.online]
We’re happy to assist you with safe usage and product advice so you can enjoy the Ovella experience confidently.