Delivery & Return

Ovella Refund & Returns Policy

Last Updated: [05/10/25]

Thank you for shopping with Ovella. We want you to be fully satisfied with your purchase. If for any reason you are not, here’s our refund and returns policy for the product purchased (including the one listed under Zendrop product 1965839).

1. Eligibility for Refunds or Returns

We accept returns and issue refunds under the following conditions:

  • The product must be unused, unopened, and in its original packaging.

  • The return request must be made within 14 calendar days after you receive the item (or another period if your jurisdiction requires more).

  • You must provide proof of purchase (order number, receipt).

  • You must contact us at support@ovella.online before returning, to obtain a return authorization and instructions.

2. Exceptions / Non-Refundable Items

Certain items cannot be returned or refunded:

  • Products that have been opened, used, or damaged by the customer

  • Items returned after the allowed return period

  • Items not in the original condition, packaging, or missing parts

  • Loss or damage during return transit (unless a shipping insurance was purchased)

3. How to Return

To initiate a return:

  1. Contact us at support@ovella.online with your order number, product name, and reason for return.

  2. We will reply with return instructions and a return address.

  3. Ship the item back using a trackable shipping method. You are responsible for the shipping cost unless the return is due to our error (wrong item, damage, etc.).

  4. Once we receive the item and inspect it, we’ll notify you of approval or rejection of the refund.

4. Refund Processing

  • If approved, we will issue a refund to your original method of payment within 7–10 business days (or faster if possible).

  • Shipping charges (initial outbound shipping cost) may not be refundable unless required by law or in cases of our error.

  • You will be notified via email once the refund is processed.

  • Your bank or credit card company may take additional time to post the credit.

5. Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect:

  • Contact us at support@ovella.online immediately (within 7 days of delivery) with photos and description.

  • We will work with you to arrange a replacement, repair, or full refund (including return shipping costs, where applicable).

  • Do not discard the item or its packaging until we have reviewed your claim.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange for a different variant or product, you may return the original (if it meets our conditions) and place a new order.

7. Changes to This Policy

We reserve the right to update or change this Refund & Returns Policy at any time. The version posted on our website at the time you place an order will apply.

8. Contact Information

If you have any questions, concerns, or special circumstances, please reach out:

Ovella Customer Support
📧 support@ovella.online

Ovella Product Safety & Usage Information

Last Updated: [05/10/25]

At Ovella, your confidence, comfort, and safety are our top priorities.

Our hair fibres are carefully formulated using high-quality ingredients designed to help you achieve a fuller, natural-looking head of hair — safely and effectively.

This page provides important information about how to use Ovella Hair Fibres correctly, precautions to follow, and what to do in case of concerns. Please read this information carefully before use.

1. Product Overview

Ovella Hair Fibres are designed for external cosmetic use only.

They are made from premium, color-safe keratin fibres that adhere to existing hair to give the appearance of thicker, fuller hair instantly.

Our formula is:


  • Dermatologically tested for safety

  • Free from harmful parabens and formaldehyde

  • Suitable for daily use on scalp and hair

However, as with any cosmetic product, individual results and sensitivities may vary.

2. Directions for Safe Use

To achieve the best and safest results:


  1. Ensure hair is clean and dry before applying.

  2. Gently shake the fibres over thinning areas until desired coverage is achieved.

  3. Style as usual. You may lightly pat your hair to distribute fibres evenly.

  4. Optional: Use Ovella Fibre Locking Spray (or a light hairspray) to improve hold and resistance to wind or perspiration.

  5. Wash out with shampoo during your next hair wash — fibres will rinse away easily.

Important Tips


  • For external use only — do not ingest or use on eyelashes, eyebrows, or other body parts.

  • Avoid contact with eyes, mouth, and open wounds. If contact occurs, rinse thoroughly with water.

  • Avoid inhaling fibres during application. Apply in a well-ventilated area.

  • Do not apply to broken, irritated, or infected scalp.

  • Always close the container tightly after use and store it in a cool, dry place.

  • Keep out of reach of children and pets.

3. Patch Testing & Sensitivity

Although Ovella Hair Fibres are formulated to be gentle, we recommend a patch test before first use:


  1. Apply a small amount to your forearm or behind your ear.

  2. Wait 24 hours.

  3. If you experience redness, itching, or irritation, do not use the product and consult a healthcare professional.

4. Ingredients Transparency

We believe in full transparency. Each Ovella Hair Fibre product lists all ingredients clearly on its packaging.

If you have allergies or sensitivities to specific cosmetic ingredients, please review the label before use or contact our support team for ingredient details.

5. Product Storage & Handling

To maintain product quality:


  • Store in a cool, dry environment, away from direct sunlight.

  • Do not expose to extreme heat or humidity.

  • Keep the cap securely closed after each use.

  • Do not use past the expiry date printed on the packaging.

6. Safety Around Water, Weather & Physical Activity


  • Ovella Hair Fibres are resistant to light perspiration and wind when set with fibre locking spray.

  • However, heavy rain, swimming, or vigorous exercise may cause fibres to shift or wash out.

  • Avoid using immediately before swimming or intense workouts if a lasting look is desired.

7. Compatibility with Other Products


  • Safe to use with most styling products such as gels, waxes, or sprays (apply them before adding fibres).

  • Avoid mixing with oily or leave-in treatments, as oils can reduce fibre adhesion.

  • Compatible with hair coloring, hair transplants, or hair growth treatments (consult your stylist or dermatologist if unsure).

8. Potential Reactions or Side Effects

While rare, some users may experience:


  • Mild scalp irritation

  • Itching or dryness

  • Sensitivity reactions (especially in those with skin conditions or allergies)

If irritation occurs:


  • Stop using the product immediately

  • Wash the area thoroughly with mild shampoo and water

  • Seek medical advice if symptoms persist

9. Medical & Dermatological Considerations

Consult a healthcare professional before using Ovella Hair Fibres if you:


  • Have a sensitive scalp or known allergies to cosmetic ingredients

  • Are undergoing medical treatments (such as chemotherapy or radiation)

  • Have skin conditions like eczema, psoriasis, or dermatitis on the scalp

10. Safety Certifications & Quality Assurance

Ovella products are manufactured under strict cosmetic safety and hygiene standards, following:


  • GMP (Good Manufacturing Practice) guidelines

  • EU Cosmetic Regulation (EC) No. 1223/2009

  • UK Cosmetic Product Safety requirements

  • FDA cosmetic product safety principles (for applicable markets)

Each batch is tested for:


  • Microbial safety

  • Ingredient quality

  • Consistency and color accuracy

11. Environmental & Ethical Commitment

Ovella is committed to sustainability and ethical production.

Our products are:


  • Cruelty-free — never tested on animals

  • Packaged in recyclable containers where possible

  • Developed with a focus on minimal environmental impact

12. Disclaimer

Ovella Hair Fibres are a cosmetic enhancement, not a medical treatment for hair loss.

Results vary depending on individual hair type, density, and application.

Ovella is not liable for misuse, allergic reactions, or results arising from failure to follow usage instructions or safety guidance.

Always read product labels and instructions before use.

13. Contact & Support

If you have any questions about product safety, ingredients, or proper use, please reach out to us:

Ovella Customer Care

📧 Email: [support@ovella.online]

We’re happy to assist you with safe usage and product advice so you can enjoy the Ovella experience confidently.