Privacy

Ovella Privacy Policy

Last Updated: [05/10/25]

Welcome to Ovella 
Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website [insert website URL], make a purchase, or interact with our services.

By using our website, you agree to the practices described below. If you do not agree, please do not use our services.


1. Information We Collect

We collect information to provide you with the best shopping experience and to ensure the quality of our products and services.

A. Information You Provide to Us

When you:

  • Create an account or make a purchase

  • Subscribe to our newsletter

  • Contact us via email or chat

  • Participate in promotions or surveys

We may collect:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment details (processed securely through our payment providers; we do not store your full card information)

  • Account login information (if applicable)

B. Information Collected Automatically

When you visit our website, we automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on our site

  • Referring website or source

We use cookies and similar tracking technologies for analytics and personalization (see Section 7 below).

C. Information from Third Parties

We may receive information from trusted partners such as:

  • Payment processors (for transaction confirmations)

  • Delivery partners (for shipping updates)

  • Advertising or analytics services (e.g., Google Analytics, Meta Ads)


2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders

  • Communicate with you about your purchases or account

  • Send order confirmations and shipping updates

  • Improve our website, products, and customer experience

  • Provide personalized recommendations and marketing (with your consent)

  • Detect and prevent fraud or unauthorized transactions

  • Comply with legal obligations


3. How We Protect Your Information

We take your security seriously. Ovella uses:

  • SSL encryption on all data transmissions

  • Secure payment gateways (e.g., Stripe, PayPal, Shopify Payments)

  • Firewalls and access controls to protect stored data

  • Regular system monitoring for potential vulnerabilities

Your data is only accessible by authorized personnel and is stored securely.


4. Sharing Your Information

We do not sell or rent your personal data.
We may share limited information only with:

  • Service providers who help us operate our website, process payments, or ship orders

  • Legal authorities, if required by law or to protect our rights

  • Marketing and analytics partners, to improve our advertising effectiveness (only with consent)

Each third party is contractually required to protect your data and use it only for the services they provide to Ovella.


5. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information

  • Object to or restrict certain processing activities

  • Withdraw consent for marketing communications

  • Request a copy of your personal data

To exercise your rights, please contact us at [insert contact email].
We will respond within the time limits required by applicable privacy laws.


6. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purposes described above

  • Comply with legal obligations (e.g., tax laws)

  • Resolve disputes and enforce our agreements

When your data is no longer needed, we securely delete or anonymize it.


7. Cookies and Tracking Technologies

We use cookies and similar tools to:

  • Remember your preferences and shopping cart items

  • Analyze site traffic and performance

  • Deliver personalized content and ads

You can manage or disable cookies through your browser settings, but some features of our website may not function properly without them.


8. Marketing and Communication Preferences

If you choose to receive marketing emails from us, we may send you:

  • Exclusive offers and discounts

  • Product updates and promotions

  • Hair care tips and styling advice

You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.


9. Children’s Privacy

Our website is not intended for children under 16 years of age.
We do not knowingly collect personal information from minors. If we become aware that a child has provided us data, we will delete it immediately.


10. International Data Transfers

If you are located outside of [your country], your data may be transferred to and processed in countries where data protection laws may differ.
We ensure appropriate safeguards are in place (such as Standard Contractual Clauses) to protect your information.


11. Changes to This Policy

We may update this Privacy Policy periodically.
When we make changes, we’ll update the “Last Updated” date above and post the new version on our website.
We encourage you to review this page regularly to stay informed.


12. Contact Us

If you have any questions, concerns, or complaints about our Privacy Policy, please contact us:

Ovella Customer Support
📧 Email: [support@ovella.online]

We’re here to help you feel confident and comfortable shopping with Ovella.

Ovella Product Safety & Usage Information

Last Updated: [05/10/25]

At Ovella, your confidence, comfort, and safety are our top priorities.

Our hair fibres are carefully formulated using high-quality ingredients designed to help you achieve a fuller, natural-looking head of hair — safely and effectively.

This page provides important information about how to use Ovella Hair Fibres correctly, precautions to follow, and what to do in case of concerns. Please read this information carefully before use.

1. Product Overview

Ovella Hair Fibres are designed for external cosmetic use only.

They are made from premium, color-safe keratin fibres that adhere to existing hair to give the appearance of thicker, fuller hair instantly.

Our formula is:


  • Dermatologically tested for safety

  • Free from harmful parabens and formaldehyde

  • Suitable for daily use on scalp and hair

However, as with any cosmetic product, individual results and sensitivities may vary.

2. Directions for Safe Use

To achieve the best and safest results:


  1. Ensure hair is clean and dry before applying.

  2. Gently shake the fibres over thinning areas until desired coverage is achieved.

  3. Style as usual. You may lightly pat your hair to distribute fibres evenly.

  4. Optional: Use Ovella Fibre Locking Spray (or a light hairspray) to improve hold and resistance to wind or perspiration.

  5. Wash out with shampoo during your next hair wash — fibres will rinse away easily.

Important Tips


  • For external use only — do not ingest or use on eyelashes, eyebrows, or other body parts.

  • Avoid contact with eyes, mouth, and open wounds. If contact occurs, rinse thoroughly with water.

  • Avoid inhaling fibres during application. Apply in a well-ventilated area.

  • Do not apply to broken, irritated, or infected scalp.

  • Always close the container tightly after use and store it in a cool, dry place.

  • Keep out of reach of children and pets.

3. Patch Testing & Sensitivity

Although Ovella Hair Fibres are formulated to be gentle, we recommend a patch test before first use:


  1. Apply a small amount to your forearm or behind your ear.

  2. Wait 24 hours.

  3. If you experience redness, itching, or irritation, do not use the product and consult a healthcare professional.

4. Ingredients Transparency

We believe in full transparency. Each Ovella Hair Fibre product lists all ingredients clearly on its packaging.

If you have allergies or sensitivities to specific cosmetic ingredients, please review the label before use or contact our support team for ingredient details.

5. Product Storage & Handling

To maintain product quality:


  • Store in a cool, dry environment, away from direct sunlight.

  • Do not expose to extreme heat or humidity.

  • Keep the cap securely closed after each use.

  • Do not use past the expiry date printed on the packaging.

6. Safety Around Water, Weather & Physical Activity


  • Ovella Hair Fibres are resistant to light perspiration and wind when set with fibre locking spray.

  • However, heavy rain, swimming, or vigorous exercise may cause fibres to shift or wash out.

  • Avoid using immediately before swimming or intense workouts if a lasting look is desired.

7. Compatibility with Other Products


  • Safe to use with most styling products such as gels, waxes, or sprays (apply them before adding fibres).

  • Avoid mixing with oily or leave-in treatments, as oils can reduce fibre adhesion.

  • Compatible with hair coloring, hair transplants, or hair growth treatments (consult your stylist or dermatologist if unsure).

8. Potential Reactions or Side Effects

While rare, some users may experience:


  • Mild scalp irritation

  • Itching or dryness

  • Sensitivity reactions (especially in those with skin conditions or allergies)

If irritation occurs:


  • Stop using the product immediately

  • Wash the area thoroughly with mild shampoo and water

  • Seek medical advice if symptoms persist

9. Medical & Dermatological Considerations

Consult a healthcare professional before using Ovella Hair Fibres if you:


  • Have a sensitive scalp or known allergies to cosmetic ingredients

  • Are undergoing medical treatments (such as chemotherapy or radiation)

  • Have skin conditions like eczema, psoriasis, or dermatitis on the scalp

10. Safety Certifications & Quality Assurance

Ovella products are manufactured under strict cosmetic safety and hygiene standards, following:


  • GMP (Good Manufacturing Practice) guidelines

  • EU Cosmetic Regulation (EC) No. 1223/2009

  • UK Cosmetic Product Safety requirements

  • FDA cosmetic product safety principles (for applicable markets)

Each batch is tested for:


  • Microbial safety

  • Ingredient quality

  • Consistency and color accuracy

11. Environmental & Ethical Commitment

Ovella is committed to sustainability and ethical production.

Our products are:


  • Cruelty-free — never tested on animals

  • Packaged in recyclable containers where possible

  • Developed with a focus on minimal environmental impact

12. Disclaimer

Ovella Hair Fibres are a cosmetic enhancement, not a medical treatment for hair loss.

Results vary depending on individual hair type, density, and application.

Ovella is not liable for misuse, allergic reactions, or results arising from failure to follow usage instructions or safety guidance.

Always read product labels and instructions before use.

13. Contact & Support

If you have any questions about product safety, ingredients, or proper use, please reach out to us:

Ovella Customer Care

📧 Email: [support@ovella.online]

We’re happy to assist you with safe usage and product advice so you can enjoy the Ovella experience confidently.